Terms and Conditions
This page (together with the documents referred on it) tells you the terms and conditions on which we sell any of the products listed on our website www.mursaldesign.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site.
You should print a copy of these terms and conditions for future reference.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
After you place an order, we will send you an order confirmation email notifying you that we have received your order.
Please note, this does not mean that we have accepted the order. You placing an order constitutes an offer to us to buy a Product. All orders are subjected to availability and the order being accepted by us.
We will confirm that your order has been accepted by sending you an Order Dispatch Confirmation Email. The contract between us (“Contract”) will only be formed when we send you the Order Dispatch Confirmation Email.
We will only process your order once we receive the payment in full.
If there is a mistake with your order, there maybe an opportunity to correct that mistake so long as you email us on ‘email@example.com’ before your order is dispatched. If your order has already been dispatched, you will not be able to amend your order. Please follow our Returns Policy for instructions.
The Contract will relate only to those Products whose dispatch We have confirmed in the Order Dispatch Confirmation Email. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation Email.
We are authorised to refuse any order made by you for any reason.
When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.
PRICE AND PAYMENT
The price of any Products or Services will be as quoted on our site at the time of order, except in cases of obvious error
These prices shown on the website include UK VAT. Prices exclude delivery charges. Delivery costs for the dispatch of Products will be added to the total amount due prior to the placing of any order and must also be paid in advance.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Acknowledgement.
Payment for all Products must be by Paypal, Credit or Debit Card. You will be given the option to pay using your Paypal account, credit or debit card on the Paypal payment screen.
We put our heart and soul into all our products to ensure your full satisfaction, so if for any reason whatsoever you are unhappy with your items, you have the right to return your purchase for an exchange or a refund (excluding sale or special editions items which are only eligible for an exchange) . You must return your items within 28 days of the date of purchase. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, and will post the items back to you.
When returning items we require that your items must be unused and in the same condition that you received them. They must also be in the original packaging with all tags attached.
We also ask you to enclose the original invoice that is included in the order and any information/instructions that you wish us to complete, i.e. full refund or exchange for particular item.
We reserve the right to refuse returns of items where it is apparent that the product has been washed or worn repeatedly.
If the instructions are unclear, a refund or gift card will be processed.
If there is no information inside your parcel we cannot guarantee that your return will be dealt with.
If you have not tracked your parcel back to ourselves we cannot accept any liability for it.
Please note that we do not offer free returns. All costs of returning are customers responsibility. In the case of an exchange the items will be sent back out to you free of charge. If you have a faulty item please contact us on firstname.lastname@example.org
Please note: DO NOT return the faulty product (on your own accord) and then request a refund of the postage, as doing this will make the return and refund invalid.
Returns can take up to 7 working days to process after we have received your item(s).
A15 All Saints Street
If item fits the refund criteria, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 7 days from the date you returned the item, for any money to be returned to the account the purchase was made from. If you have sent back a sale item for refund, you will be issued with a gift card which will be emailed to the email address left on your order.
We will gladly exchange any items within 28 days provided items are returned in saleable condition, unworn in original packaging, with tags intact. Please send them back enclosing your invoice and filling out the relevant return information on it. We will get your exchanged item sent back to your within 2-3 working days of receiving your original exchange item(s).
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.